7. Case Evidence
Service Positioning: Cases should prove service capability through measurable outcomes rather than generic narrative descriptions.
Case Evidence Dimensions
- Scale metrics: number of devices, project duration, and service frequency.
- Quality metrics: first-pass repair rate, rework rate, and on-time completion.
- Risk metrics: downtime reduction and escalation response efficiency.
Compliance Rules
- Customer name/logo display only with approved authorization.
- Sensitive data anonymized by policy before publication.
- Case wording aligned with factual records and report archives.
Customer Value: Better supplier confidence through performance-oriented evidence rather than marketing claims.